Three Tier RPO Model
We implemented a 3 Tier delivery model to ensure higher customer satisfaction. In the model we have Onshore account managers who work with each account leads to understand their requirements and co-ordinate delivery, at the second tier we have on-site coordinators who work closely with the account representative, ensuring timely delivery and constantly gather feedback on our performance, on the third tier we have our off shore delivery team serving as the frontline executives. This 3 Tier delivery model not only ensures high quality and customer satisfaction but is also extremely cost effective.
Train and Deploy
‘Train and Deploy’: is a model conceived by Systel where in, resources and trainer are hired by Systel and comprehensive subject knowledge is imparted on niche technologies based on client needs. In the model Systel collaborates with its client to understand the technology and demand, based on the specifics inputs our internal team of trainers and SME’s create a curriculum which is tailored to the exact requirement of the client. Resources are hired who are deemed to have the basic knowledge on the technology for the role and are groomed as per the client specific needs. This model has been designed specifically keeping in mind a situation, where the demand is high and the supply of the resources on the particular technology is sparse. In depth technical knowledge imparted by Systel helps the clients in reducing the induction period for the resources as they are ‘ready to roll’ right from day one, this also ensure higher quality of resources and continuous supply. Systel has been successful in implementing this model with two of the world largest system integrators for Hyperion and Oracle ATG.
Help desk enabling
Systel has proven track record in enabling clients to establish IT helpdesk services. Systel has custom built solutions which have been mapped to handle all the key items required to establish a helpdesk or an ‘A-La Captive’ environment, our solutions include infrastructure set up, creating process maps and flows, hiring and training of the resources, executive hiring, operations and project management support.
The key value addition provided to the clients though our turnkey helpdesk enabling services is better quality of resources in a shorter turnaround time, which significantly reduces the cost of operations and enhances the customer satisfaction levels. Our largest success has been where in 150+ resources were deployed for setting up a process.